FAQS


In what currency are the prices I see on the site?

All prices are in euros.

I just placed an order, when will it ship?
We do our best to ship items as fast as possible. Please allow 4-7 days production time for your order to ship, average shipping times are 7-15 days.
Tracking numbers will be updated 5-10 days after your order is SHIPPED. If you do not have a tracking number after 7 business days, please email us at contact@clairenewman.fr.

I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to return it to us for a full refund. You must send it back at your expense, once we receive the product we will refund the full amount of your original purchase. Please include all a name and order number on returned packages.
Please note: if your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy to return returns system.

I entered an incorrect address, what should I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you have checked whether the address indicated is incorrect, please inform us by e-mail at contact@clairenewman.fr. If the address given is wrong, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.

How long does the delivery take?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is 5 to 15 working days.

I have a question that I did not answer, can you help me please?

Absolutely! We are here to help you. Please email us at contact@clairenewman.fr and we will be happy to assist you in any way possible.
We receive a large number of emails. If you want a quick response, please attach your order number and solve the problem clearly, thank you.